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The Microsoft-Nuance Deal: 5 Big Things To Know

From product integration plans to the history between the two software companies, here are five big things to know about Microsoft’s $19.7 billion acquisition of Nuance.

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Microsoft And Nuance Integration Roadmap

Microsoft is accelerating its efforts to provide industry-specific cloud offerings which is where Nuance comes into play. In 2020, the company launched its Microsoft Cloud for Healthcare business, designed to address the needs of the rapidity transforming and growing healthcare industry stemming from the global COVID-19 pandemic. As quarantines and social distancing became common, virtual health and remote patient monitoring grew exponentially.

“We will put advanced AI solutions into the hands of professionals everywhere to drive better decision-making and create more meaningful connections, as we accelerate growth of Microsoft Cloud for Healthcare and Nuance,” said Microsoft CEO Satya Nadella (pictured) in a statement today.

Aside from healthcare, Nuance provides AI expertise and solutions across Interactive Voice Response (IVR), virtual assistants, and digital and biometric solutions. Microsoft plans to leverage these technologies with the breadth and depth of Microsoft’s cloud -- including Azure, Teams, and Dynamics 365 -- to deliver customer engagement and security solutions.

“The world of work has completely changed and most business is now conducted through digital platforms leveraging the latest advancements in cloud infrastructure and security -- and the surface has only been scratched on these digital transformation opportunities,” said Nuance’s CEO Benjamin. “Combining the full power of Microsoft’s global scale and infrastructure with our highly complementary, deeply verticalized conversational AI applications will greatly advance Microsoft’s Intelligent Cloud strategy across the financial services, telecommunications, travel, retail, and government industries.”

Additionally, the companies said they will deepen their commitments together around data privacy, security and compliance.

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