COO Pledges Better Communication After Printing Issue
HP Inc. Chief Operating Officer Jon Flaxman spoke with CRN after the company released a fix for customers impacted by a new cartridge authentication procedure that prevented some cloned cartridges from working with HP printers.
In a blog post, Flaxman apologized to customers affected by the problem, but reaffirmed HP's commitment to use "security features in the future."
Flaxman, a 35-year HP veteran who has been instrumental in beefing up partner sales tools, said in the blog post that HP should have done a "better job of communicating" about the new security feature – even if there were only a "small number" of customers impacted.
"We will continue to use dynamic security and other security features in the future," wrote Flaxman. "However, we will improve our communication so that customers will understand our concerns about cloned and counterfeit supplies and that HP printers may also include authentication methods that may prevent some third party supplies from working."