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Components & Peripherals News

CRN Interview: Ricoh's 5 Big Bets For The Future

O'Ryan Johnson

Providing better managed services than the competition.

Tokunaga: Third is what we call managed services, our onsite services at customers locations. This is a very unique opportunity for us because it's not just 'buy-sell', it's more of a trusted partnership and that partnership gives us the chance to show them a whole array of new services.

Laverty: Ultimately, we've generated a workforce that is unified in front of the customer. This is where I believe our competitors have failed or struggled. When a customer is interested in looking at whatever Ricoh has to offer, they don't want to jump around inside our organization. They want that customer relationship to be linked directly to that organization, to be responsible and accountable to delivery of those services and ultimately, the client exec becomes a portal into the rest of the Ricoh world, and brings the rest of the organization to the customer to execute.

 
O’Ryan Johnson

O’Ryan Johnson is a veteran news reporter. He covers the data center beat for CRN and hopes to hear from channel partners about how he can improve his coverage and write the stories they want to read. He can be reached at ojohnson@thechannelcompany.com..

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