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HP CEO Lores On As-A-Service 'Acceleration' And Combining Managed Print With Instant Ink

The ongoing emphasis on work-from-home is continuing to create new growth opportunities for HP and its channel partners, including a re-imagining of managed print services for home offices, CEO Enrique Lores said in an interview with CRN.

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Lores On The Record

While HP Inc. has been emphasizing the shift to services for years now, the COVID-19 crisis has brought the opportunity to the forefront for the company and its channel partners, HP CEO Enrique Lores told CRN. Across both the personal systems and print businesses at HP, the move to as-a-service models is seeing "acceleration" with countless businesses continuing to work from home and customers looking to reduce costs, Lores said. That has meant more demand for Device-as-a-Service on the PC side and new approaches in print such as combining Instant Ink subscriptions with managed print services, which are often delivered by partners. "What we have seen as a consequence of the pandemic is significant growth in anything that has to do with as-a-service--whether it's Device-as-a-Service, managed print services or subscriptions," Lores said in the interview with CRN. "Clearly, customers are shifting in this direction very fast."

Ultimately, "we are looking at the current environment as a way to accelerate our plans, which will have a positive impact for us long-term," Lores said. During the interview, Lores also discussed the progress in meeting notebook demand, how HP is approaching the return to the office, investments into sustainable impact and why HP last week terminated its shareholder rights plan ahead of schedule. What follows is an edited portion of the interview with Lores.

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