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HP CEO Lores On As-A-Service 'Acceleration' And Combining Managed Print With Instant Ink

The ongoing emphasis on work-from-home is continuing to create new growth opportunities for HP and its channel partners, including a re-imagining of managed print services for home offices, CEO Enrique Lores said in an interview with CRN.

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Are you seeing the big demand continuing for notebooks through the rest of 2020? And are you still on target for fulfilling your backlog in your fiscal Q3?

We are seeing things evolving as we were expecting. Clearly, there's lots of demand for notebooks, driven both by working from home but also by learning from home. But I think it's important to acknowledge that we live in very dynamic times. There are opportunities like what we're seeing with notebooks, but as the situation evolves, we continue to see challenges in other parts of the business. There's a dynamic environment around us in many, many different areas.

The factories have been up and running since April. So, from a manufacturing perspective, we haven't seen any disruptions during the quarter. Things are going as planned. We are seeing strong demand in some areas. As you talk to partners, they will tell you, "we wish we had some more notebooks in some areas, or we had some more Chromebooks"--because there is a lot of demand for those products. But overall, the situation is very different from what it was in [HP's fiscal] Q2. The factories are working, and we are meeting the majority of the demand we are getting. We don't expect it to change again--though we acknowledge that this is all dependent on whether there is another crisis or not, or another huge outbreak. But if nothing severe happens, we should be in a very good position through the end of the year.

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