How are you seeing sustainable impact increasingly being a business driver?
For us, making a sustainable impact has now become a business imperative. We estimate that last year we generated more than $1.6 billion because of it. And clearly we see more and more of our customers that really care about this--whether they're big corporations that want to know what our sustainability programs are, what our diversity and inclusion programs are. But it's also important for consumers--more and more they really want to know what we are doing to protect the environment or to protect or to help our community.
When we think about sustainable impact, we look at it from three angles--what are we doing with our people and how are we making progress on that front? What are we doing on the planet, in terms of the materials we use and the programs we put in place? And finally, what are we doing to support the community where we operate? We are making good progress across the board. We have made good progress in terms of diversity, especially [hiring of] women. We have been making progress in hiring underrepresented minorities. For example, 63 percent of the new hires are underrepresented minorities in the U.S. We have been making good progress in using ocean-bound plastic. We have been making good progress on our initiatives to plant trees to compensate for paper that is not coming from sustainable forests. But we also acknowledge that we need to do much more work. Clearly we all have learned, during the last weeks, that the situation in terms of systemic racism needs to be addressed. And especially in the area of Black and African American employees in the U.S., we acknowledge that we need to continue to make more progress going forward.