Logitech Hit With Consumer Backlash On Plans To 'Brick' Its Harmony Device
Logitech had to quickly backpedal and make amends with its customers this week when the electronic peripherals and device maker was hit by a customer backlash when word got out about the company's plans to shut off or "brick" its Harmony Link devices.
Harmony Link is a smart home device used to control entertainment systems through a smartphone application. The product has been out since 2011, but has since been replaced by the Harmony Hub.
Logitech informed customers that it would shut down all services for the Harmony Link on March 16, 2018. The blowback from customers on Reddit and other forums this week was swift, with some vowing to stop buying Logitech products, according to a report on The Verge.
Thursday the company quickly backtracked and offered a free upgrade to Harmony Hub for all Harmony Link owners. The company previously offered free upgrades only to Harmony Link owners still under warranty while all others were only offered a 35 percent discount on the new product.
"I made a mistake. It was an honest mistake," Rory Dooley, head of Logitech Harmony, was quoted in a story on the Wired website. "Mea culpa. We're going to do right by our customers and do the right thing."