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HPE Aruba President Melkote On The Value Of A Multi-Vendor, API-First Approach And The Endgame For Cisco-Style Vendor Lock-In

Matt Brown

What's the situation now?

Right now, we are blind. We sell the gear, it goes into a customer's network and it doesn't dial back. I have no idea, other than a periodic call from a sales guy or a channel partner asking a customer how he's doing. And the customer is doing great until he calls and says it's broken. This gives us an ability to collect data and be insightful about what we are seeing. Trends are going in the wrong way, let's go figure out what's happening and fix it before a problem actually occurs. We can stay on top of it before users complain.

 
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