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CRN's 2018 Products Of The Year

CRN editors looked at the best new products and major updates of 2018 and then turned to solution providers to choose the winners based on technology, revenue and profit opportunities, and customer demand.

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COLLABORATION

CISCO WEBEX UPDATES

WINNER: OVERALL

Cisco recently debuted a range of notable updates to its Webex collaboration platform, including unveiling a new version of Webex Meetings. The platform provides a modern approach to video meetings through simplified scheduling and joining, with one button to push for joining a meeting from any device. Cisco also launched a new Webex Assistant and a Webex Share device, while announcing that its Spark platform would join the platform under the name Webex Teams. “The brand unification under the Webex name makes perfect sense,” said Ryan Carricato, principal consultant at Exeter, R.I.-based Carousel Industries, in an email. Meanwhile, “the new modern dashboard and video-first UX for Webex Meetings is attractive to Carousel customers continuing to adopt video in meetings, both for remote users and in the conference room,” he said.

Finalist: 8x8 X Series 

The X Series from 8x8 brings together voice, video, collaboration and contact center into a single cloud platform. Capabilities include advanced analytics around employee-customer interactions, enabling more intelligent customer engagement for businesses. Plan configurations can include features such as team messaging and additional data analytics options.

Finalist: Intermedia Unite

Intermedia Unite provides voice, video, screen sharing and file sharing, and secure backup on an integrated platform that’s easy to install and manage for solution providers serving small- and midsize-business customers. Intermedia’s cloud-based voice services come together with AnyMeeting videoconferencing in this powerful offering for SMBs.

Finalist: Microsoft Teams Updates

Recent enhancements to the Microsoft Teams collaboration app included a move to make the service available as a free version. The free Teams version can serve up to 300 people and offer unlimited chat, video and audio calling, and file storage.

Finalist: Polycom RealConnect updates

Updates to the Polycom RealConnect cloud-based video interoperability service over the past year have included the addition of support for the Microsoft Teams collaboration app. RealConnect now enables Polycom and Cisco endpoints to join Microsoft Teams meetings, with video users now able to meet “face to face” with Microsoft Teams users.

 
 
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