Balancing The Short-Term Versus Long-Term
If you try to optimize only for the short term, I don’t think you’d be around very long as a company. At the same time, if you tried to only focus on the long-term, you probably wouldn’t be around either. So you really can and have to do both—it’s how we think about it. Fortunately, I think that’s the way more people are thinking about it and approaching it.
We have to continue to solve the unsolved problems that customers have. We have to really listen and understand what those needs are.
We have to be bold in our reinvention and our investments for the future. As I’ve said, a business like ours, really exists to solve those future problems. If we’re successful in doing that, we’ll be around for the next 37 years and beyond. If we don’t do that, we’ll be gone. That’s just the way it works. It’s not any more complicated than that. We have to have big ears. We have to listen. We have to really be close to our customers and understand what those challenges are. And we have to invest to innovate.