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Park Place Technologies: 8 Things To Know As Partner Program Debuts

Park Place Technologies, the largest third-party hardware maintenance provider that is also expanding into monitoring and management services, has been around for 30 years, and is finally getting ready to formalize the relationship with partners who already account for over 40 percent of its revenue. Here are eight keys to understanding the company.

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Not Just Hardware

About 5 percent of Park Place Technologies’ business comes from professional services, but that is a fast-growing part of the business, Cox said.

Kathie Lyons, executive vice president and general manager of the company’s ParkView services business, said that, outside of the hardware maintenance, Park Place has two other offerings: ParkView Managed Services and Entuity Network Monitoring and Management Software, both of which tie into the company’s DMSO (discover, monitor, support, and optimize) platform.

The technologies discover everything in a customer’s IT infrastructure, including physical assets, virtual assets, and software, all the way out to the end user devices. They also monitor the hardware to automate processes related to maintenance, Lyons told CRN.

“As part of our server management services, we can monitor the customer’s operating systems as well, including Linux, Unix, Windows, and VMware,” she said. ”And our network monitoring and management service utilizes the Entuity software to monitor and manage the software as a managed service for our customers.”

On the support side, Park Place provides server and network management, Lyons said. Storage management will be available next quarter, she said.

Park Place is also planning to offer in the near future the technology to optimize capacity management, CPU utilization, and cloud cost control, Lyons said. “We’re building up our optimization services right now on top of our management services,” she said.

Park Place also provides a portal that lets customers see what assets are under management, what is connected or disconnected, and what needs review, Lyons said. “And we actually have given them full capabilities to deploy their own hardware monitoring that they would use as part of their third-party maintenance solution,” she said.

Park Place has over 2,800 ParkView Monitoring customers and over 125 ParkView Managed Services customers, Lyons said.

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