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Park Place Technologies: 8 Things To Know As Partner Program Debuts

Joseph F. Kovar

Park Place Technologies, the largest third-party hardware maintenance provider that is also expanding into monitoring and management services, has been around for 30 years, and is finally getting ready to formalize the relationship with partners who already account for over 40 percent of its revenue. Here are eight keys to understanding the company.

First Time Fix Guarantee

Park Place Technologies recently released what it calls its First-Time Fix Guarantee for hardware monitored by ParkView Hardware Monitoring and under an active Park Place Technologies maintenance agreement. Cox said.

It is often logistically difficult for customers to schedule a maintenance window, Cox said.

“If you take advantage of our ParkView Hardware Monitoring [offering], we guarantee we will fix your problem the first time, as defined by not having to come back within five days [for the device],” he said. ”And if we fail to do that, then we give them a one-month credit against our service. It’s putting our money where our mouth is in terms of our ability to get things right the first time. You can imagine how important that is for customers, because it all comes down to their equipment not running.”

 
Joseph F. Kovar

Joseph F. Kovar is a senior editor and reporter for the storage and the non-tech-focused channel beats for CRN. He keeps readers abreast of the latest issues related to such areas as data life-cycle, business continuity and disaster recovery, and data centers, along with related services and software, while highlighting some of the key trends that impact the IT channel overall. He can be reached at jkovar@thechannelcompany.com.

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