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Park Place Technologies: 8 Things To Know As Partner Program Debuts

Joseph F. Kovar

Park Place Technologies, the largest third-party hardware maintenance provider that is also expanding into monitoring and management services, has been around for 30 years, and is finally getting ready to formalize the relationship with partners who already account for over 40 percent of its revenue. Here are eight keys to understanding the company.

Support Limitations

Park Place Technologies supports nearly 1.1 million different technology storage, server, and networking assets from most manufacturers, but not everything, Cox said.

What the company does not cover is not necessarily related to the age of the equipment, he said.

“It tends to be tied to, are there parts available,” he said. ”So sometimes things that are very new may not yet have parts, or things that are very old may not have parts available. Or we may not have the technical expertise. Or, is there some sort of software licensing component that’s integrated with the hardware maintenance that might cause challenges for us to support. It’s not frequent, but there are contracts that we have to say no to.”

It’s important to be up-front with the customer, Cox said.

“There’s no scenario that ends well if we say, ‘Yeah, sure, we can support that,’ and just hope for the best, and then six months later, we’re in a challenging situation,” he said.

 

 

 
Joseph F. Kovar

Joseph F. Kovar is a senior editor and reporter for the storage and the non-tech-focused channel beats for CRN. He keeps readers abreast of the latest issues related to such areas as data life-cycle, business continuity and disaster recovery, and data centers, along with related services and software, while highlighting some of the key trends that impact the IT channel overall. He can be reached at jkovar@thechannelcompany.com.

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