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6 Ways IT Vendors Are Using Artificial Intelligence To Strengthen Their Product Portfolios

CRN invited six leading technology vendors to discuss the present-day realities of AI, dispel its myths and explain where partners can find meaningful opportunities in this emerging space.

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Predictive Maintenance

Software giant SAP is embedding AI into "everything" it does around ERP, said Terri Snell, VP of solution go-to-market for North America. But the company is also using its Leonardo machine learning offering to drive outcomes like predictive maintenance and enable customers to train complex algorithms with their data to gain industry-specific insights.

"It's really about taking a step back and saying, 'What is the challenge that they really have?' If you think about how costly it is to either have a maintenance outage, or not be able to predict maintenance before it occurs, that's a really simple use case we've rolled out across various areas of our portfolio," Snell said.

SAP provides other machine learning-based software such as Cash Application, which automates invoice matching, Customer Retention, which predicts customer behavior via automated data mining and analysis, and Leonardo Conversational AI Foundation – a platform that allows developers to build apps using natural language processing and machine learning.

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