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A Year Under Pat Byrne, GE Digital is More Pragmatic, Less Theatrical

In an in-depth interview, GE Digital CEO Pat Byrne talks about his pragmatic approach: ‘If you put an overall umbrella around GE Digital, it’s really working with our customers, really enabling the transformation of how they solve their toughest challenges by putting industrial data to work.”

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What would you say are the things GE Digital is really good at?

The first is, we bring really great, deep domain expertise. We know the physics of what we‘re doing. We know the markets. We know the models. We know that domain expertise. We have hundreds of implementations, though, because we’ve been at this a number of years. That deep domain expertise as represented in the talent and the technology is really very good and industry leading. That combined with global reach and customer access really gives us a lot of runway.

The second thing we do is, we bring this ability to help customers implement. And so we have a large services workforce that works with customers at sites. And for many times digital transformation, the challenge is really the customer‘s business process. It’s that the data is not governed well, or the business processes weren’t organized, or it’s organized in siloes or the data is not that good. Sometimes the business processes aren’t even documented that you’re trying to automate. Also, you got change management: you’ve got workforces that have to be trained — end customers. So, that ability to help our customers implement is a big deal. And we do that really, really well.

The third thing we bring is scale software. We‘ve implemented hundreds of customers. We have over 1,000 software engineers working in the business. And so we bring those three, and really, what we’re focused on is, the software’s mission critical. This is critical infrastructure. This software has to work all the time, every single day, because it’s in the middle of running the grid or running power generation or an oil refinery or a manufacturing plant in a consumer-packaged goods company. And it’s even more so in the COVID world, where there’s less access and there’s more dynamism in supply and demand. And so it’s really important that we do that very well. And then we bring our talents and technology to our customers as I’ve mentioned.

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