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10 Questions: ServiceNow CEO John Donahoe Talks Partners, Competition, And What Lies Ahead

ServiceNow CEO John Donahoe sat down with CRN at the company’s Knowledge 19 event in Las Vegas where he talked about the revamped channel program, how partners can help the company achieve $10 billion in revenue, and where the white-hot automation platform is placing its bets in 2019.

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10 Questions With John Donahoe

ServiceNow CEO John Donahoe hosted Knowledge 19 this week in Las Vegas where the company has announced an overhaul of the partner program, new partnerships with Deloitte and Google Cloud, as well as lifting the lid on their product roadmap and showing off new capabilities around building apps for their mobile platform.

In a one-on-one with CRN, Donahoe – who has been CEO for just over two years -- said he is “ruthlessly focused” on customer success with the ServiceNow platforms, and sees the partner channel as critical to the company’s goal of reaching $10 billion in annual revenue.

“Take any of the channel partners, they have broader relationships across industries and a lot of industry expertise,” he said. “Within a given company, they tend to have broader relationships than we do. Its not just IT. They have deeper relationships and they bring an incremental skill set, that we don’t have.”

The former eBay CEO also chimed in on the runaway success partners are having with ServiceNow as well as his view on competitors in the platform automation space.

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