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10 Questions: ServiceNow CEO John Donahoe Talks Partners, Competition, And What Lies Ahead

ServiceNow CEO John Donahoe sat down with CRN at the company’s Knowledge 19 event in Las Vegas where he talked about the revamped channel program, how partners can help the company achieve $10 billion in revenue, and where the white-hot automation platform is placing its bets in 2019.

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1. What about this idea that automation products are going to result in fewer jobs in general and in technology in particular?

I am thoughtful around the extreme of that. There’s debate around, is automation going to kill all the jobs, or is automation going to take the 30 percent of our lives at work that are devoted to repetitive, administrative, redundant tasks that drive us crazy, and automate that part for our work lives, so instead of spending 70-percent of our time doing value added stuff, we spend 100-percent of our time doing value added stuff, and doing our creative best? That is what is in our purpose.

When we say, ‘We make the world of work, work better for people’ it’s a belief in that we can improve the quality of life at work.

Now will that result in fewer jobs? In the short term, you could say yes, because you’ve automated 30 percent of our lives at work. But will that create more economic growth and a higher quality of life? Yes.

We make automation software, but we can do it in a way that improves people’s quality of lives at work and we can do it in a way that’s socially responsible.

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