12 Challenges MSPs Face In 2013

Retaining Talent

Dave Stamm

"The biggest challenge is hiring skilled talent and keeping our longtime, skilled staff. We're working right now to retool our hiring process to always be hiring. We're interviewing and recruiting internally even if we don't have a job immediately open. We have a funnel. It's important to keep our funnel of prospects full as much as it is to keep our sales funnel full. On the other side, we're moving into a new building [and] have a lounge and play area and other things to make the team more engaged and give them a happy place to work. We're rebuilding our company culture right now."