Staying Old School
Although Autotask has added all sorts of new features to its platform, users don't have to use them if they don't want to. On the left hand side, Autotask has left the option for users more comfortable or happy with the older system to navigate through the platform exactly as they did before.
Burns said this option may be phased out eventually, depending on how much use it gets. He said that Autotask expects the new user interface to be much more efficient, so he doesn't anticipate many users to prefer navigating the old way.