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Gartner Magic Quadrant: Who's Leading The Way In End-User Outsourcing

Smaller companies are enjoying double-digit sales growth in end-user outsourcing by focusing on mobility, the cloud and unique service delivery models, but Gartner finds the biggest names in IT are still on top.

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The Gartner Magic Quadrant for End-User Outsourcing Services

Gartner late last month released its North American Magic Quadrant for End-User Outsourcing Services, which evaluates 19 IT companies with offerings to manage service desk, desktop and mobility needs for businesses.

Although Gartner expects desktop device outsourcing to remain flat through 2018, mobile device outsourcing is projected to grow at a 14 percent compound annual rate through 2018 due to growth in bring-your-own-device strategies.

Gartner grouped service providers into four quadrants based on their levels of innovation and depth of service.

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