The Gartner Magic Quadrant for End-User Outsourcing Services
Gartner late last month released its North American Magic Quadrant for End-User Outsourcing Services, which evaluates 19 IT companies with offerings to manage service desk, desktop and mobility needs for businesses.
Although Gartner expects desktop device outsourcing to remain flat through 2018, mobile device outsourcing is projected to grow at a 14 percent compound annual rate through 2018 due to growth in bring-your-own-device strategies.
Gartner grouped service providers into four quadrants based on their levels of innovation and depth of service.
