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The 10 Coolest Managed Services Offerings Of 2014

This year's top offerings allow MSPs to capture revenue off well-known platforms and excel at everything from crunching financial numbers to conducting HIPAA-related audits.

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2. N-able by SolarWinds Help Desk Manager

N-able by SolarWinds rolled out in April a new Help Desk Manager aimed at helping MSPs automate their business processes and provide customers with a ticketing offering.

The Ottawa, Canada,-based RMM (remote monitoring and management) company said features of the Help Desk Manager include email-to-ticket support, customer portals, automatic ticket assignment, time and material billing, integrated knowledge base system, integrated survey engine and drag-and-drop and drill-down dashboards.

It can be either a standalone offering for companies that don't have an RMM platform, or it can be integrated into the company's N-Central platform. The Help Desk Manager was designed using extensive customer feedback and guidance, N-Able General Manager JP Jauvin told CRN.

 
 
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