Automation, Mobility Driving End-User Outsourcing Demand
Gartner late last month released its North American Magic Quadrant for End-User Outsourcing Services, which evaluated 19 IT companies with offerings to manage service desk, desktop and mobility needs for businesses.
The technology research firm expects the IT services market to grow at a 4.2 percent compound annual growth rate (CAGR) through 2019, with public cloud computing services leading the way with a CAGR of 30.3 percent. Conversely, desktop and data center outsourcing is expected to experience a 5 percent decline.
Automation, mobile computing, virtualization, hosted virtual desktop and bring-your-own device are the primary end-user outsourcing growth drivers, Gartner found.