Synnex CEO Talks Ingram-HNA Deal, Concentrix Delivery Changes And New Verizon Program

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Disruption Creates Opportunity

Synnex experienced its fourth consecutive quarter in which sales declined, dropping 2.4 percent to $3.13 billion, while non-GAAP earnings fell 6.1 percent, to $54.6 million.

CRN spoke with Synnex CEO Kevin Murai after the earnings call about what caused Synnex to oversteer to profitability at the expense of sales, why the distributor's networking and campus WiFi businesses fared well last quarter, and why the Fremont, Calif.-based distributor will benefit from the disruption created by Tianjin Tianhai's pending acquisition of Ingram Micro, which would result in Ingram Micro being folded into Hainan, China-based HNA Group.

Murai also addressed Synnex's decision to close three of its U.S. customer care delivery centers and shift the work to lower-cost offshore locations, as well as the perks of moving from an agent-based to a managed security-focused relationship with Verizon.

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