Managed services News

CRN Exclusive: New Xerox CEO Jeff Jacobson On The Managed Print Services Goldmine, Why A4 Is So Important To The Channel, And The Pursuit Of Larger Partners

Michael Novinson

The New Sheriff in Town

Xerox will aggressively grow its business with multivendor channel partners thanks to a more affordable offering of smaller, tabletop A4 printers and an industry-leading managed print services portfolio, according to Jeff Jacobson, the Norwalk, Conn.-based company's new CEO.

Jacobson discussed exclusively with CRN what's prompting partners not working with Xerox today to reconsider, why the company is interested in attracting larger solution providers, and his experience attending a partner recruitment meeting in New York.

Jacobson started as CEO Sunday after the completion of the split of Xerox's $7 billion business process outsourcing division – which was renamed Conduent – from its $11 billion document technology business. Jacobson had been president of Xerox's technology business since July 2014 and started with the company in February 2012.

Read on to learn what Jacobson sees as Xerox's competitive differentiators, where the company plans to invest, and how he believes his performance should be measured.

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