Niche Player: Pomeroy
Kentucky-based Pomeroy was acquired in 2015 by private equity firm Clearlake Capital Group, and integrated with another Clearlake firm, Tolt Solutions, a technology and service firm primarily focused on clients in the specialty retail, grocery, convenience and food service industries. Pomeroy delivers service desk services in North America through 551 agents in 15 locations across the U.S., Canada and Latin America. It also provides on-site desktop services through 1,285 desktop technicians. Pomeroy and Tolt handle 3.2 million contacts and 369,000 users. Pomeroy manages approximately 1.6 million physical desktops/notebooks, 68,000 virtual desktops and 474,000 smartphones and tablets for 1.4 million users, Gartner said.