Mphasis President Venugopal On Beating BPO Competitors, The Impact Of Automation And 'Significant' Cloud, Cognitive Plans

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New Parentage, New Focus

In the 10 months since private equity giant Blackstone Group closed on a massive agreement to purchase HPE's majority stake in Mphasis, the nearly $1 billion solution provider has been charging full-speed ahead under its new controlling owners.

The Bangalore, India-based IT services firm is now able to pursue an entirely new customer segment – the Blackstone portfolio of companies – with the finalization of that deal, which it credits for improving its business relationships with HPE and DXC Technology. The business process outsourcing (BPO) specialist also added a fresh face at the top earlier this year, hiring Nitin Rakesh away from Syntel to become Mphasis' next CEO.

Dinesh Venugopal, who became president of the Mphasis Direct-Core Business and Digital operations in September 2015, spoke to CRN about the company's recent changes and how a renewed technology-led strategy will continue to position his company for success moving forward.

In the edited Q&A that follows, Venugopal discusses the leadership transition under Rakesh, how Mphasis has handled many of the challenges facing the BPO industry, its plans to renew focus on the financial services industry and its efforts to increase specialization in the cloud and cognitive spaces.

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