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IT Glue: The Future Of SaaS Is About Smart Integration With The Right Partners, Technologies

The software-as-a-service startup, founded as a managed services provider in 2013, said more than 2,000 new users are adopting its documentation platform every month.

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Documentation Demand

Software-as-a-service startup IT Glue has seen significant demand for its documentation platform among the managed services provider community in recent months, and the fast-growing company has ambitious plans to continue feeding that voracious appetite.

The software tool helps MSPs and other businesses more efficiently manage their internal documentation processes with features such as device tracking and password management. Founded in 2013, IT Glue already boasts more than 3,000 partners worldwide, with "two or three thousand" new users adopting the documentation platform every month, said VP of product Luis Giraldo.

The Vancouver-based company is working on a mobile app and functionality that helps solution providers create documentation for backup – this on the heels of IT Glue introducing a sell-through product earlier this year that MSPs can offer to clients.

CRN caught up with Giraldo to discuss IT Glue's rapid growth and its plans for the future in the lightly-edited Q&A that follows.

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