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Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition

Jeffrey Puritt, CEO of the business process outsourcing specialist, speaks with CRN about the company's expanding workforce and how it is now positioned in the growing BPO market.

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Both of your most recent purchases have involved fairly big companies; Xavient has 1,800 employees, and Voxpro, acquired in August, is 2,700 strong. Is this a time to really focus on integration, or will the M&A charge continue?

Our road map anticipates further M&A activity, but timing is everything. We want to ensure that we give these two transactions our full time and attention so we are successful on the integration front. Having said that, our business organically added almost 10,000 team members over the last two years. Adding 5,000 team members is something we've managed to support quite effectively. Our business, post-closing of the Xavient deal, will be north of 30,000 team members. We also are beneficiaries of a broader bench of talent that can support our ambitions. I'm not sure we need to be quite as measured as we have historically in terms of the pace of acquisition growth. For now, we'll for sure be focused on making sure we can derive anticipated benefits from these transactions near term.

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