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Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition

Jeffrey Puritt, CEO of the business process outsourcing specialist, speaks with CRN about the company's expanding workforce and how it is now positioned in the growing BPO market.

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You mentioned hiring some 10,000 employees. Is there a particular solution set or vertical where you've seen the most growth and investment?

Most of our growth have been in what we call traditional BPO, or back-office support. We're doing a fair bit of technical support and care across a range of services from an industry segment perspective, really for the fast-growing technology, travel, hospitality and health-care sectors. That's really where see the most upside in our business. Our IT platforms have grown more slowly – not insignificantly – but that was part of the reason for the Xavient deal. It was a booster shot to get us where I'd like us to be a little bit sooner.

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