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Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition

Jeffrey Puritt, CEO of the business process outsourcing specialist, speaks with CRN about the company's expanding workforce and how it is now positioned in the growing BPO market.

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Telus indicated it would use performance metrics to determine whether the company would purchase the remaining 35 percent stake in Xavient. Are those typical financial measures like revenue and profit, or are there other areas you'll be evaluating?

In addition to the obvious aspects that you identified, we'd include operational and delivery metrics. We'll evaluate not just to the financial success of the business, which we'd consider a lagging indicator, but perhaps more importantly those leading indicators of performance that are more likely to give rise to sustained, long-term financial success. We'll be evaluating our partnership across that lens even more so than the traditional financial metrics to ensure that, together, they and we are still delighting our collective customers.

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