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Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition

Jeffrey Puritt, CEO of the business process outsourcing specialist, speaks with CRN about the company's expanding workforce and how it is now positioned in the growing BPO market.

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Once the company has fully integrated Xavient and its advanced solutions into the business, how much could a prospective client expect to save by working with Telus International?

It varies markedly depending on what the use case looks like, whether the customer is already exploiting next-gen technology solutions and whether they're using the scale efficiencies of an outsource partner or not. Our experience over the 12 years we've been in business suggests that the gain our partners enjoy can comfortably be double digits, starting with a three or a four. It's a pretty compelling business model and that's why you've seen continued success of this industry across the globe. It's a compelling value prop provided you choose the right partner.

 
 
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