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Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition

Jeffrey Puritt, CEO of the business process outsourcing specialist, speaks with CRN about the company's expanding workforce and how it is now positioned in the growing BPO market.

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Is there anything else we should know about Telus' capabilities, expertise or past performance?

We seem to get some notoriety around our people practices. You can have the best technology tools, but if your team members are disengaged or looking for their next gig, that great tool set gets squandered. We start with a focus on our employees, providing them with the right career path rather than just a job, an inspiring workplace rather than just a basement and an internet connection, and give them the opportunity to be part of something bigger than themselves in terms of our corporate social responsibility platform – philanthropy and giving back to communities. Driving our best-in-class engagement levels allows us to ensure we have the most tenured, well-trained and qualified team to deliver the best levels of service, no matter how complex the technology becomes.

So your competition should be worried, then?

I will leave them to worry or not as they see fit. We're focused on trying to deliver better services to our customers, and the bigger our business gets, the more generous we can be toward those who are less fortunate in the communities where we operate.

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