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Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition

Jeffrey Puritt, CEO of the business process outsourcing specialist, speaks with CRN about the company's expanding workforce and how it is now positioned in the growing BPO market.

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IT outsourcing has been the Telus forte. Why acquire Xavient?

It shouldn't be hugely surprising, or at least I hope it's not given the transformational changes going on around technology. It seemed obvious that if we're going to continue to be relevant to customers, we need to continue to move up the food chain in terms of these next-generation, leading technology capabilities. While we have an IT capability inside Telus International that's not insignificant, admittedly it's not as big, bold, progressive and expansive as we believed it should be. We spent a great deal of time scanning the marketplace for potential partners that we believed would enable our customers, help us win new customers and help us stay in front of these evolutionary technology changes.

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