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Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition

Jeffrey Puritt, CEO of the business process outsourcing specialist, speaks with CRN about the company's expanding workforce and how it is now positioned in the growing BPO market.

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Are you getting into the consulting business, then? Which of Xavient's next-gen capabilities piqued your interest?

We think the Xavient capability is a consultative one, first helping to articulate what that tech transformation pathway could and should look like. And then more importantly, it can build, develop, deliver and support those solutions thereafter, which is something we get quite excited about. Big data, cloud services, IoT, supporting over-the-top content and UI/UX improvements, their DevOps, Agile environment, AI – [customers] are thirsty for partners like us to help them navigate this technology transformation.

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