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Telus International CEO Puritt On Xavient Acquisition Plans, Adding 15,000 Employees In Two Years, And His BPO Competition

Jeffrey Puritt, CEO of the business process outsourcing specialist, speaks with CRN about the company's expanding workforce and how it is now positioned in the growing BPO market.

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What sort of components typically drive your M&A strategy?

Expanding into a particular geography, into a new solution set, a comprehensive evaluation of the commercial efficacy that underlines why we'd choose this particular business … and to be clear we have an achievable, robust post-deal integration plan. Effectively integrating new business capabilities with our own. That's where most acquisitions seem to fall down. Because we spend so much time up front, that gives us an opportunity to ensure we're delivering incremental shareholder value as a result.

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