Managed services News

7 Post-Pandemic MSP Trends You Need To Know About

Donna Goodison

‘Our clients have now been forced into that future that we wanted them to get to, but we probably just got a five-year advancement on where our clients would have ended up, because they were forced to find out it‘s possible,’ says TrueIT CEO Zac Paulson.

The coronavirus (COVID-19) has increased customers’ reliance on managed services providers, and the post-pandemic outlook sees MSPs continuing to play a more in-depth and longer-term role in their clients’ IT decision-making, according to a panel discussion during The Channel Company’s XChange+ Virtual Experience today.

“The MSP now has changed in terms of yes, you do the support, you do the IT services and you do security endpoints, but now you‘re really part of that conversation where you’re talking about what the long-term technology roadmap is for that client,” said Marcial Velez, CEO of New York City-based Xperteks, a managed IT services provider.

Customers woke up and realized the true value that MSPs provide in a partnership.

Velez, ProBleu IT vice president of sales Craig Hickman and TrueIT CEO Zac Paulson provided a glimpse of what the post-pandemic MSP and MSP revenue will look like, the conversations that MSPs will have with customers and who those customers will be going forward. They weighed in on how MSPs’ access to talent is expected to change and whether the industry will see consolidation among MSPs or spawn new entrants.

The trio also discussed what products and services are selling well in a time where customers have been forced to close their offices and run their businesses remotely, and how the pandemic is an opportunity for MSPs to reexamine their costs from top to bottom, including the costs of supporting certain vendors.

Here’s a look at what they had to say during the question-and-answer webinar, “NexGen: Key Services & Tech Driving MSP Growth,” which is part of The Channel Company’s thought leadership series featuring board members, subject matter experts and peer perspectives.

[Editor’s Note: To attend the virtual event or view sessions on demand, visit the XChange+ registration page.]

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