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Ask A Solution Provider: What Emerging Technology Do You Have Your Eye On?

Artificial intelligence how it can be applies to IoT use cases and cybersecurity are taking up a lot of real estate in the minds of solution providers as they look ahead to 2022.

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Mike Jackson, Owner and President, Pendello Solutions

I think the biggest thing for us is AI and how we can actually use it in our business and our clients’ businesses. We’ve all talked about it for years, but how do we actually put that to use? My feeling is that if it doesn’t say you’re powered by AI at this point, do you even have a product? So, it’s about how do we actually put this to use and start to do something? I think that’s probably the biggest thing we’re looking at right now.

I think it’s about how we can gain efficiencies [from AI] in our own businesses – how do we leverage it to gain efficiencies with all the data we have? We have data coming from all these sources – how do we harness that to actually make ourselves more efficient? And then for our clients, it’s going to be dependent upon their industry and their products. Everything’s going to be a little bit different for them. I think it’ll be more challenging. But I think if we can get a good use [for AI], to be able to leverage it, and then from there show our clients, “Here’s what we’ve done” – it will really help our clients.


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