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ConnectWise CEO Says ‘We Definitely Failed’ In Communication To Partners And Workers, But Vows ‘Doubling Down’ To Right The Ship

After four percent of employees were laid off, ConnectWise CEO Jason Magee said the company “definitely failed” its partners and employees when it comes to communicating the company’s goals and priorities.

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I talked to one partner who said it feels as though ConnectWise has “Lost its mojo” and without that something extra, it’s just another piece of software. Do you feel like you have a plan to win people back and get people maybe a little more excited about ConnectWise and maybe a little more excited about doing business with you?  

Oh, absolutely. Yes. We have that plan. I referenced the plan and a lot of what that plan incorporates is exactly that. Again, I also said the investments that Thoma Bravo allowed us to do, and the investments we would not have been able to make without a financial partner like Thoma Bravo, of that $25 million to $40 million above and beyond our normal budget to invest in the company, and the platform and the products and new technology that we’re going to be able to go to market with and so on. I would say, stay tuned, over the coming months.

Obviously, November is a pretty big time for ConnectWise. We announced IT Nation Secure, a series of events, leading up to the bigger event, IT Nation.

Some of that is in the plan, to use your words, ‘Get our mojo back.’ I, candidly, ‘Do we have to get our mojo back?’ I don’t look at it that way, as we’ve always got to stay on top of our game. We’re always going to be pushing ourselves to be the company that everyone in the industry looks up to. Do I feel like we’re there? No. But I don’t feel we’re there. I’m always going to be pushing to make sure we’re mentioned in the same line as Microsoft, Salesforce, ServiceNow, Amazon, and some of the other major tech companies out there. That’s where I want to work with our partners, and get ConnectWise there. I feel our plan is pretty good that we’re moving down. We’ll start to communicate some of it, when the time is appropriate.



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