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ConnectWise Fights Back: Multifactor Authentication Will Soon Be Default Setting

ConnectWise Chief Information Security Officer John Ford says the MSP platform provider is implementing multifactor authentication by default as part of a stepped-up battle to strengthen MSP defenses against cybercriminals.

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ConnectWise Fights Back

The ransomware attack that hit Texas last month infected portions of 22 town and county government networks, crippling city halls, police stations and libraries when hackers took control of a powerful MSP tool and use it to hijack computers.

ConnectWise Chief Information and Security Officer John Ford (pictured) said while investigators will determine how ConnectWise Control was accessed in order to seed ransomware across the Lone Star State, the company is cooperating with the FBI as it works to figure out who carried out the attack.

In the past year, the company has taken many steps to help educate partners about security, the threat landscape, and best practices for MSPs to keep ahead of the bad guys.

“There’s really no reason to stop doing this until someone or something presents a barrier. Until then, success is success,” Ford said. “I’ve been chatting with some of my peers—last year at this time you might hear about one a month. There’s well over three dozen MSPs who are hit right now as you and I are on the phone and there are more coming. Those are the ones we know about. Not to mention the ones we don’t.”

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