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Continuum CEO Michael George’s Bold Predictions For MSPs

Continuum CEO Michael George says within the next 2 to 3 years, MSPs will be divided by a security skills gap that will leave those without high-end capabilities fighting for the small end of the market.

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Times, They Are A Changing

“If you look at any technology market. They reach this tipping point where there’s critical mass, and then there’s a catalyst that just completely flips it. We’re at this place of critical mass. There’s 6.2 million companies in the United States that employ 100 employees or fewer. That’s 40 percent of the US labor force in companies that employ 100 people or fewer. And those are being served by the managed service provider. Those companies don’t have IT people on staff.”

“It has spent the last 20 years getting hyper connected. It has a ton of vulnerability in terms of operation. It has a world that’s getting more and more complex. Not simpler. The cloud is just another place for certain business functions and certain repositories, but it didn’t solve the problem, it only further complicated it.”

“And now, the number of millennials in the workplace outnumber the number of baby boomers. This is a born-in-the-cloud generation. What is their experience with IT? It’s that of a consumer. You got a problem? Go to the genius bar, or start a chat, or wait, there’s an update every other day. All this stuff just gets fixed automatically. That is now the workforce that outnumbers any other generation of workforce. What is their expectation when they enter a company? It’s that of a consumer. Everything is just supposed to work. They are putting an enormous amount of pressure on IT environments that I just described as being more and more complicated. It’s just this critical mass. This thing is right in the cauldron. Now what you do is you insert the issue of cyber security in the middle of that. It’s going to explode. It’s going to turn this industry on its head.”

“This is going to create, on the service provider side, a massive separation in the market. Over the next two to three years. This is a perfect storm. You have all of these incredible dynamics. You shoot cyber-crime right into the heart of it? It’s like putting a plutonium grade electron into a nuclear reactor. That’s what I mean by disruptive. Those who have the business model that have thing like our SOC, are going to go to the top. The guys who don’t are going to get fired.”

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