Managed services News

Datto CEO Tim Weller: Security Is The Top Priority

Joseph F. Kovar

‘If [a security issue] means we have to tell customers something’s a month late, if the partners aren’t getting a feature they wanted, then so be it. Security has been number one here for a long, long time,’ says Datto CEO Tim Weller.

Security Top Of Mind At Datto

Security, always a primary topic of discussion for the channel, has taken on new meaning in the last couple years with cybersecurity attacks targeting MSPs and their managed services clients. MSPs have become a target for such attacks given the possibility of an attacker gaining access to the data and systems of not just a single company but of multiple clients served by MSPs. And MSP platform providers have served to open the door to such attacks. Russia-based hacker REvil in 2021 attacked MSPs via Kaseya, while both SolarWinds and ConnectWise, whose products are used by MSPs, were hacked.

The spate of attacks, particularly the SolarWinds attack, has brought concern that laws could change to force companies to report undisclosed security breaches and expose them to increased scrutiny.

Datto, which provides a wide range of platforms for MSPs, is looking to stem the attacks with a security focus in all it does, Tim Weller told CRN. At the company‘s October DattoCon conference, the company made security the primary theme because it knows how important it is to prevent cyber attacks via the MSP community, Weller said.

“The direction at Datto is to mimic what the Microsofts and Googles of the world do [for security transparency],” he said. ”We look to big hyperscaler kinds of tech companies as being the gold standard. And we‘ll start publishing more down that line.”

Weller also reminds MSPs to make sure they focus on security, and get paid for it. “There is no mandate to go provide all of this for free,” he said. ”You need to raise your prices as you‘re providing more security. And it will be a multi-year journey.”

For a look at what a leading MSP technology provider is doing to focus the industry on security, click through the slideshow.

Learn More: Managed Security
Joseph F. Kovar

Joseph F. Kovar is a senior editor and reporter for the storage and the non-tech-focused channel beats for CRN. He keeps readers abreast of the latest issues related to such areas as data life-cycle, business continuity and disaster recovery, and data centers, along with related services and software, while highlighting some of the key trends that impact the IT channel overall. He can be reached at

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