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Datto CEO Tim Weller: Security Is The Top Priority

‘If [a security issue] means we have to tell customers something’s a month late, if the partners aren’t getting a feature they wanted, then so be it. Security has been number one here for a long, long time,’ says Datto CEO Tim Weller.

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What was the key message from DattoCon this year?

Our key message was that MSPs are in the security business. That there’s nowhere to run or hide. You are in charge of securing the digital assets of your customers. And we’ve all at various levels probably dabbled in it. Some MSPs probably feel like they’ve been doing it for a decade. Others feel like they’re just getting started. But you can lose all the whole client relationship in a weekend. And in fact, some people did lose client relationships over the last year with various security attacks and what have you, and the attacks are growing exponentially. And so, however it feels right now, it’s going to feel a lot worse in a couple of years. So let’s get after it. That is the theme. ...

In the CEO keynote, I said there’s also opportunity. You are in the technology business, you should be charging people full freight for security protection. And I like to think about the popular phrase, ’doing well by doing good.’ You’re doing a good security practice and feel great about that. And you’re doing well growing your business. There is no mandate to go provide all of this for free. You need to raise your prices as you’re providing more security. And it will be a multi-year journey. So let’s start now.

 
 
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