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Emerging Technologies MSPs See As The Biggest Opportunities In 2021

We asked MSPs on this year’s MSP 500 list to tell us which emerging technologies they think will provide the biggest opportunities in 2021. Here’s what some of them had to say.

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PKA Technologies

Felise Katz


Security managed services, artificial intelligence/machine learning [and] high-performance computing. Management of structured and unstructured data. Single pane-of-glass administration from the edge to the data center and hybrid cloud solutions. Contact tracing technologies.


Rob Stephenson


Thrive has completed its first full year on the ServiceNow platform. Heading into 2021, the company will be focused on customer enablement, automation, self-service and digital transformation centered on the company’s new platform through integration.

TRG (Technology Recovery Group)

Sean Kennedy


Because of the digital transformation “storm,” TRG is seeing an increased interest in mobile device management [and] unified endpoint management—the platforms/licenses themselves, as well as ancillary installation and ongoing management and consulting support. Organizations need better visibility and control into the mobile technology they are deploying into the field and into employees’ homes and personal lives.


Sri Manchala

Chairman, CEO

Trianz expects the expansion of the following trends in 2021, with a large-scale adoption among enterprises:

Predictive analytics: Data-driven analytics will be central to the future of digitalization as the pace and scale of investments are expected to grow exponentially in data foundations, governance, data lakes and visualization.

Smarter Experience Management: Better experience management enables businesses to offer a better value proposition to their clients on their transformation journeys.

Emerging technologies such as deep learning neural networks, artificial intelligence and machine learning provide actionable insights on expectations of various stakeholders.


Zac Paulson


TrueIT sees a heavy emphasis on software in 2021 such as [Microsoft] Dynamics ERP and CRM. These are areas that technology providers have been able to avoid in the past, but companies like Salesforce, Zoom and Slack have forced Microsoft to lean on their partners more to work with their clients that traditionally have been MSP-/infrastructure-focused.

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