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Here’s Where 50 MSPs Are Placing Their Technology Bets For 2020

In their applications for this year’s CRN Managed Service Provider 500, MSPs were asked what emerging technology areas they see as providing the biggest business opportunities. Here’s what some of them had to say.

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Fully Managed Inc.

Top Executive: Mark Scott, CEO

We feel that ServiceNow with Remote ServiceNow Admin will continue to be our largest opportunity in 2020. We also see that the marriage of AI with Customer Experience (CX) automation will help transform the way services are delivered.


Computer Generated Solutions

Top Executive: Phil Friedman, President, CEO

The biggest opportunities will continue to be digital transformation and multi-cloud management. As customers continue their journey to cloud, application and data transformation initiatives expose multiple opportunities to provide strategy, planning and migration support for those transformative efforts. In addition, customers are evaluating cloud providers as target landing zones for their application workloads, and in doing so bear the burden of managing a multi-cloud environment themselves. CGS assists in providing management, patching and monitoring services across a multi-cloud environment to relieve customers of their operational responsibilities so they can focus on their business.


MTM Technologies

Top Executive: Marcus Holloway, President, CEO

Cloud services. We've learned that although cloud solutions have been viewed as a flexible, agile and simple method for organizations to deploy workloads and manage data, they have been plagued by unforeseen issues (runaway costs, difficulty predicting costs, complexity, challenges moving data back and forth, etc.). We are positioned to help customers navigate those challenges to be able to take advantage of the benefits of cloud solutions without falling victim to its pitfalls.



Top Executive: Jon Thomsen, CEO

We see large opportunities ahead within the data analytics, business intelligence, and IoT space, as well as InfoSec Services. We continue to expand our involvement in IoT/data analytics via the [Microsoft] Azure platform and the increase of our InfoSec services has really taken off. We're at the beginning of this transformation and there are a large number of applications that need to be rearchitected or modernized to take advantage of the economics, features and functionalities of the public cloud. Providing this service with an in-depth knowledge of the public cloud continues to be a significant opportunity.


Tier One Technology Partners

Top Executive: David Shaffer, Fouder, CEO

Managed detection and response in the security space. It is a game-changer and looks at intrusion behaviors completely differently.

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