Managed services News
Kaseya Closes The Datto Acquisition: 6 Things To Know
Joseph F. Kovar, C.J. Fairfield
Here are six key things to know about Kaseya’s $6.2 billion acquisition of Datto, including the news that Datto CEO Tim Weller will not be a part of the new company.
Significant Growth Slated For The Combined Kaseya-Datto Sales Team
Going forward, Kaseya will not only move to keep every Kaseya and Datto account manager on board, it expects to hire over 1,000 more account managers in the next seven months above replacing any who decide to leave, Voccola said.
Kaseya already has plans for ensuring customers are not lost in the shuffle of bringing the Kaseya and Datto account management teams together, he said, starting with keeping two account managers on every product until mid-August, after which there will be a unified account management organization with one account manager for every customer, followed by a six-month transition period for any accounts that will see a change in their account managers.
“Each account manager will be incented financially on that account,” he said. “So if the Datto account manager is the account manager that is going to continue managing the account, the Kaseya account manager will transition to the Datto account manager and will be financially compensated for up to six months on anything that comes from that account to make sure that, in this case, the Kaseya account manager is incented to make that transition as smooth as possible.”
Kaseya is investing heavily to ensure a good customer experience during the account manager transition period, Voccola said. “We‘re spending literally tens of millions of dollars to make sure that goes very smoothly,” he said.