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Kaseya’s Fred Voccola Answers 10 Questions About MSPs In 2020

“Just because we’re ahead doesn’t mean we’re sitting on our butts. We need to continue to innovate. Innovate doesn’t mean ‘Just build cool products.’ Innovate means make Kaseya easier to do business with. Make Kaseya more financially appealing for our customers. Asking ourselves, ‘What can Kaseya do to make sure a Kaseya MSP is growing faster than the market?” Kaseya CEO Fred Voccola says.

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Can you talk about Powered Services at Kaseya?

What powered services is, is a group of about two dozen ex-MSP professionals. That group, in a non-arrogant way, we teach MSPs how to position, price, package, sell and deliver client’s security and back up to their customers. It’s a big investment. We have 20 or so people, and these people aren’t cheap. These are people who held senior positions at MSPs. It’s been incredibly helpful. It’s a big, big focus of our security efforts.

As far as MSPs, this business is how they pay for their kids college. So if we can help them make an extra $5,000 or save an extra $5,000, that’s real. If you help Citibank save $5,000 they won’t care. If the MSP does $400,000 in revenue and $100,000 in profit, and you save them $7,000 that’s real.


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