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Kaseya’s Fred Voccola Answers 10 Questions About MSPs In 2020

“Just because we’re ahead doesn’t mean we’re sitting on our butts. We need to continue to innovate. Innovate doesn’t mean ‘Just build cool products.’ Innovate means make Kaseya easier to do business with. Make Kaseya more financially appealing for our customers. Asking ourselves, ‘What can Kaseya do to make sure a Kaseya MSP is growing faster than the market?” Kaseya CEO Fred Voccola says.

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What are you seeing in the market right now in early 2020?

We are like right smack dab in the middle of experiencing a massive business transformation. And that is small to mid-size businesses, companies of 1 to 1,000 employees are adopting technology at a rate that's never been seen before. It's very similar to what enterprise companies did from like 1990 to like 2010. They’re investment in IT and technology grew at about four to five times the rate of GDP growth in that time frame. That’s insane. We're seeing the same thing happening in the SMB space.

And the reason for it is because small companies -- a dental practice or an architecture firm -- they get so much value out of their technology investments, because technology can now be consumed by them. Whether it's by the MSP that’s delivering them their technology, or whether it's like the small little IT shop, with two three, four, five IT guys.

I think that trend is massively accelerating.

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