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Kaseya’s Fred Voccola Answers 10 Questions About MSPs In 2020

“Just because we’re ahead doesn’t mean we’re sitting on our butts. We need to continue to innovate. Innovate doesn’t mean ‘Just build cool products.’ Innovate means make Kaseya easier to do business with. Make Kaseya more financially appealing for our customers. Asking ourselves, ‘What can Kaseya do to make sure a Kaseya MSP is growing faster than the market?” Kaseya CEO Fred Voccola says.

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You see a big opportunity in the mid-size space for MSPs?

The nice part about it is, the big guys like Tata, IBM, Deloitte, they just can’t come downstream to a 1,000 a month customer or a 20,000 a month customer. But the MSPs are going to be continuing to explode. Where we’re going to start to see changing in 2020 is mid-sized businesses. I don’t mean Fortune 500. I mean companies that have between one thousand and five thousands employees, we’re going to see an acceleration of them engaging with MSPs to start taking on security, compliance, backup, network management, because it’s just too much for a small internal IT department. This will start to accelerate the outsourcing of mid-sized business IT to the MSP channel, and that is going to completely transform the MSP channel over the next several years.

Small to midsized businesses … can’t continue to hire internal IT people, because the IT needs are becoming more and more specialized. They need to outsource those to the MSPs. We see it all the time because we sell software to people who do that. We see it all the time. We have the data. It’s a huge trend. Those projects are great for an MSP because the customer is in IT. It’s not a business owner. You are dealing with a tech knowledgeable customer. Secondly the contracts are longer term and they’re larger. Average contracts there are $10, $15, $20,000 a month. That’s a great contract for an MSP.

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