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ScanSource CEO Mike Baur: ‘This Technology Refresh Is Still In The Early Innings’

‘ We believe that enterprises are going to make long-term decisions about how to accommodate their remote workers and their hybrid workforce, as well as all the companies that are now providing multi- and omni-channel experiences. … And, frankly, the demand has been staggering for us,’ ScanSource CEO Mike Baur tells CRN.

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 So how did the economic environment play a part in the quarterly results for ScanSource?  

What we believe has been happening, frankly, since the pandemic—which has now gone on almost a year and a half—is that companies that put in early solutions for a remote workforce are now finding out that they need to do a technology refresh. And in this technology refresh, and it’s across the whole IT industry, but in our areas of specialization we’re seeing tremendous growth because the companies have the economic capability to invest in their technology refresh because they’re all seeing strong demand, whether it’s retail or the back side of retail, which is warehousing and distribution. All of those companies are seeing strong demand, and they’re trying to figure out how do they answer the demand with more automation. And that requires them to invest in new technology. And so this technology refresh cycle, I think, is the largest one I’ve seen in years.


And what part of that technology refresh cycle has the biggest impact on ScanSource's operations?  

There are a couple of areas we’ve been talking about. One is this whole idea of mobility where companies have to have their workers engage with customers in different places. Stores are the easiest example. Restaurants are another one. Whether it’s stores doing self-checkout or mobile checkout throughout the store, or in the case of restaurants where they’re doing curbside or deliveries, all of those delivery companies use technology. So I think anytime you see examples like that, those are in our sweet spot. And obviously anything that connects devices to the cloud, that’s where we win.


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