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The Biggest Challenges 25 MSPs See For Their Business In 2021

We asked MSPs on this year’s MSP 500 list to describe what they expect will be the biggest challenges they face in 2021. Here’s what some of them had to say.

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2021 Hurdles

This year began with more uncertainty for businesses than any year going back to the Great Recession, if not further. An ongoing global pandemic—albeit with vaccinations providing hope for a possible end—and an economy struggling to get back on its feet are the early hallmarks of 2021.

As part of the 2021 MSP 500 project, CRN asked MSPs to describe what they see as the biggest challenges they face in 2021.

Many cited the uncertainty surrounding the COVID-19 pandemic and its impact on the economy. Others pointed to the challenge of finding and hiring new employees, especially highly trained IT employees and experienced sales representatives. Providing customers with the IT security they need is a challenge—as is convincing some they need it. And some said standing out in an increasingly crowded MSP market is getting tougher.

Here’s a sampling of the responses that MSPs provided. Some have been edited for clarity. 

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